EN 15838
Quality management system certification for customer contact cen
Certification according to the EN 15838 standard deals with customer contact centres that provide services to customers. (call centres, direct marketing, customer phone lines etc.)
The EN 15838 certificate issued by an independent, accredited certification body guarantees that a quality management system has been implemented, documented, used, maintained and improved by the supplier of customer contact services.
Certified organisations can promote themselves as certificate holders in their promotional materials and can include the WISSEN certification logo free of charge.
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